A fast track, do not pass go, do not collect $2M, design sprint, right through from defining the problem all the way to a finished prototype. This was an exercise we did during our weekly workshop for #DES100, with the challenge to design a wallet/purse for our partners.
First I interviewed my partner Beth, to try and get an understanding of what she wants in a wallet, what are the problems with her current wallet, what could be better.
We interviewed again, but this time we dug even deeper, trying to find out more, about our partners lifestyle, feelings. I started to learn about asking the right types of questions, in order to get the responses that I wanted from my partner. And that some types of questions don't get the anticipated response that I want.
Afterwards, we refined what we had learned in these interviews, to form a problem, and a sentence that summarized exactly what the problem was that we were trying to solve. From my interviews I came up with the sentence : Beth needs a way to have all of her cards on her at all times, because otherwise she will be locked out of her dorm room.
Next, I came up with a few ideas, and sketched out their concepts and then presented them to our partners, who then chose their favourite one, giving feedback on why they liked it more, what was better about it compared to the others
The idea that Beth liked the most was essentially an all in one card solution, which minimised the number of cards she needed to carry around to just one, that would do everything all the other cards would do.
We then did a full concept sketch of this idea, refining it, adding things, taking the feedback we had received into consideration.
The came the fun part, making a prototype, but with not much time on the clock, and basic materials of course, coloured paper.
After the final feedback session for our prototypes, we came up with an improvement, where we could develop an app, to control and manage all the cards in the multi-card, which then lead to a realisation that we could have all the cards loaded into the app, similar to the concept of Apple Pay, and then that would eliminate the need for a physical card at all.
And that was it, following a simple double diamond framework, from the worksheet developed by Hasso Plattner from the Institute of Design at Stanford The Wallet Project (licenced CC BY-NC-SA), in a compressed time period, when ideally this could be process that takes weeks or even months. It was a great introduction to how a design process works, despite feeling a bit rushed and awkward, as this was a new learning process for a number of us.
References:
Both, T (2016) The Wallet Project https://dschoolold.stanford.edu/groups/designresources/wiki/4dbb2/The_Wallet_Project.html